ClientMillennium Hotels Services

Services Data, Strategy, UI, UX, Technology

Reimagining the online travel booking experience

Millennium Hotels asked MullenLowe Profero to help them reimagine the online booking experience for their hotels. Easier said than done. Delivering a single, fully-integrated platform that is easy to use, highly scalable, and optimized for mobile meant integrating more than ten backend/third-party systems across 120 hotels in five regions. MullenLowe Profero provided an integrated website platform built from the ground up.

Data Strategy UI UX Technology
Data Strategy UI UX Technology

18%

30%

21%

What was once a more transactional booking site is now an engaging, highly intuitive journey-building experience.

Business transformation only delivers value when it’s centred around the consumer experience. This mindset has delivered a transformational solution for Millennium Hotels and Resorts.

Paul Soon

CEO, MullenLowe Group Southeast Asia


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