Head of UX, MullenLowe Profero, London
Iain has over 19 years experience of delivering effective award-winning digital experiences throughUser Centered Design (UCD), Research, Agile Scrum process, Customer Experience (CX) and Service Design. Iain’s UX background spans across multiple channels including Financial Services, Retail, Utilities, Telecoms, Hospitality, Travel, & Healthcare. Leading UX specialists and working effectively with multi-disciplinary teams from strategy to delivery for clients such as Specsavers, Marks & Spencer’s, Worldpay, Canon, Barclays and Premier Inn. Since working with MullenLowe Profero Iain has worked on top brands such as Western Union, Diageo, Primark, Harley Davidson & Royal Mail.